Policies

🔒 Privacy Policy

Effective Date: March 2026

Hellberg Sales & Service is committed to protecting your privacy and ensuring your personal information is handled securely.

Information We Collect

  • Personal information (name, email, phone number, address)
  • Payment information (processed securely through third-party providers)
  • Website usage data (IP address, browser, pages visited)

How We Use Your Information

  • Process and fulfill orders
  • Communicate with customers
  • Improve website performance and user experience

Sharing Your Information

We only share information when required by law or necessary to complete transactions.

Security

We use appropriate security measures, but no online system is 100% secure.

Cookies

We use cookies to improve your browsing experience. You can disable them in your browser settings.

Contact

For privacy questions, contact here

🚚 Shipping Policy

  • Orders are processed within 0–2 business days
  • Shipping time: 1–7 business days within Canada
  • Total estimated delivery: 1–9 business days

Orders placed after 4PM EST are processed the next business day.

Hellberg Sales & Service is not responsible for carrier delays once shipped.

🔁 Return Policy

We accept returns within 30 days of delivery.

To qualify:

  • Item must be unused
  • In original condition and packaging
  • Proof of purchase required

We reserve the right to refuse returns that:

  • Are damaged due to misuse
  • Are missing parts not caused by us

Customers are responsible for return shipping costs.

💰 Refund Policy

  • Refunds are processed within 7 days of receiving the returned item
  • Refunds are issued to the original payment method

Partial refunds may apply if:

  • Item is not in original condition
  • Item is damaged or incomplete

🛠️ Warranty Policy

Hellberg products are covered under the manufacturer’s warranty (Hellberg Safety) where applicable.

Hellberg Sales & Service also guarantees:

  • Proper handling and delivery of products
  • Support for warranty claims

Warranty does not cover:

  • Misuse or abuse
  • Unauthorized modifications
  • Normal wear and tear

For warranty claims, contact here

📜 Terms & Conditions

1. Introduction

By using this website, you agree to these terms. If you do not agree, please do not use the site.

2. Products & Pricing

  • Products are subject to availability
  • Prices may change without notice

3. Orders & Payment

You agree to provide accurate billing and account information.
We reserve the right to refuse or cancel any order.

4. Shipping & Delivery

We aim to meet estimated delivery times but are not liable for delays.

5. Returns & Refunds

Returns are accepted within 30 days under the conditions outlined above.

6. Intellectual Property

All website content (text, images, branding) belongs to Hellberg Sales & Service.

7. Limitation of Liability

We are not liable for:

  • Indirect or incidental damages
  • Issues arising from product misuse

8. Governing Law

These terms are governed by the laws of Canada.

9. Changes to Terms

We may update these policies at any time without prior notice.

10. Contact Information

For any inquiries contact us here